Our Perfect Fit Promise — Guaranteed or Your Money Back
Finding the right hat can be tricky. That’s why at Outer Wings, we back every purchase with our Perfect Fit Promise: If your hat doesn’t fit the way it should, we’ll make it right — with an exchange or a full refund.
We want you to feel confident ordering from us, knowing your hat will fit like it’s supposed to. No guessing. No risk.
What the Perfect Fit Promise Means
Every head is different — we get that. Our hats are offered in various fits and sizes, from small to medium/large, and built on trusted hat styles like the Richardson 115 and Yupoong 7005.
But if you try it on and it just doesn’t work for you, we’ve got your back.
You can:
- Exchange it for a better size or different style (free of charge)
- Or, request a full refund if you’re not happy with the fit
No questions asked. No hidden fees.
How to Use the Perfect Fit Promise
If your hat doesn’t fit just right, here’s what to do:
- Email us at info@outerwings.com within 30 days of delivery
- Let us know the issue — wrong size, too tight, too loose, etc.
- We’ll help you set up a free exchange, or process a full refund if preferred
- Return shipping is free (U.S. only), and refunds are processed as soon as the hat is back and confirmed to be unworn and undamaged
We know ordering hats online isn’t always easy — so we’ve made it risk-free.
Fit Tips Before You Order
Want to avoid the hassle of an exchange? Here are a few tips:
- Check the size guide on our product pages (especially for hats like the Richardson 115, which come in S and M/L)
- Read the descriptions to see if the hat is low profile, high crown, or a more relaxed fit
- Still not sure? Reach out — we’re happy to help recommend the best style for your head shape and size
Q&A: Understanding the Perfect Fit Promise
Q: What if my hat doesn’t fit?
A: Email us at info@outerwings.com within 30 days. We’ll offer a free exchange or a full refund.
Q: Is return shipping free?
A: Yes, we cover return shipping for all exchanges or returns in the U.S.
Q: What condition does the hat need to be in?
A: It must be unworn and undamaged to qualify for an exchange or refund.
Q: Can I still return the hat if I wore it once?
A: Unfortunately, no. To keep things fair and hygienic, we only accept returns on new, unworn hats.
