Our Perfect Fit Promise — Guaranteed or Your Money Back
Finding the right hat can be tricky. That’s why Outer Wings backs every purchase with our Perfect Fit Promise. If your hat doesn’t fit the way it should, you may exchange it for another size or style or return it for a refund within 30 days of delivery.
We want you to feel confident ordering a hat online, knowing that you have options if the fit is not right.
What the Perfect Fit Promise Means
Every head is different, and the same hat will not fit everyone the same way. Our hats are available in a variety of profiles, fits, and sizes, including options designed specifically for smaller heads. We carry trusted hat styles such as the Richardson 115 and Yupoong 7005, along with low-profile, mid-profile, and structured trucker hats.
If you try on your hat and the fit does not work for you, you can:
- Exchange it for a different size or hat style
- Return it for a refund to your original payment method
Returns and exchanges must be requested within 30 days of delivery. Hats must be returned in new, unworn, and undamaged condition.
For returns or exchanges related to sizing, fit, color preference, or another personal preference, a flat $5 return-label fee will be deducted from the applicable refund amount. If the hat arrives damaged or there was an error with your order, Outer Wings will cover the return shipping cost.
How to Use the Perfect Fit Promise
If your hat does not fit quite right, here is what to do:
- Email us at info@outerwings.com within 30 days of delivery.
- Let us know what did not work, such as the hat being too tight, too loose, too tall, or too shallow.
- Tell us whether you would prefer an exchange or a refund.
- We will provide the instructions needed to return your hat.
Once the hat is returned and confirmed to be new, unworn, and undamaged, we will process the exchange or refund. A flat $5 return-label fee will be deducted from refunds for standard returns and fit-related exchanges.
Return or exchange requests submitted more than 30 days after delivery cannot be accepted.
Fit Tips Before You Order
Want to reduce the chance of needing an exchange? These tips can help you choose the right hat:
- Review the size and fit information on the product page, especially for hats such as the Richardson 115 that are available in Small and Medium/Large sizes.
- Check whether the hat is described as low profile, mid profile, high crown, structured, or relaxed.
- Measure around your head where the hat will naturally sit and compare the measurement with the listed size range.
- Contact us before ordering if you are unsure. We are happy to recommend a hat style based on your head size and preferred fit.
Q&A: Understanding the Perfect Fit Promise
Q: What if my hat doesn’t fit?
A: Email us at info@outerwings.com within 30 days of delivery. You may exchange the hat for another available size or style or return it for a refund.
Q: Is return shipping free?
A: A flat $5 return-label fee applies to returns and exchanges related to fit, sizing, color preference, or another personal preference. The fee will be deducted from the applicable refund amount. Outer Wings will cover return shipping if the hat arrived damaged or we made an error with your order.
Q: What condition does the hat need to be in?
A: The hat must be returned in new, unworn, and undamaged condition. It should be free of stains, odors, pet hair, makeup, or other signs of wear.
Q: Can I return a hat after wearing it?
A: No. For quality and hygiene reasons, we can only accept hats that have been tried on briefly and remain in new, unworn condition.
Q: How long do I have to request a return or exchange?
A: You must contact us within 30 days of the date your order was delivered. Returns and exchanges cannot be accepted after the 30-day period.
