Free Exchanges, No Hassle — 30 Days to Make It Right
At Outer Wings, we get it — sometimes a hat just isn’t quite right. Whether it’s the fit, the color, or just not what you expected, we offer free exchanges within 30 days of delivery.
No stress. No fees. Just an easy way to make sure you end up with the right hat.
Our Exchange Policy: Straightforward and Fair
If you bought your hat directly from OuterWings.com, you’re eligible for one free exchange per order. Here’s how it works:
- You have 30 days from the delivery date to start an exchange
- Hat must be unworn, undamaged, and in new condition
- We’ll ship your new hat once we receive and inspect the original
- Shipping both ways is on us (U.S. orders only)
Common reasons for exchange:
- Wrong size or fit
- Prefer a different color
- Style wasn’t quite what you had in mind
- You just changed your mind — it happens
If it’s new and unused, we’ll swap it out.
How to Start Your Exchange
Reach out to us at info@outerwings.com with your order number and the hat you’d like to exchange. We’ll respond quickly with next steps and a prepaid return label.
Once your original hat is received and confirmed to be in unworn condition, your new hat will be on the way.
Note: Exchanges only apply to purchases made directly from OuterWings.com. If you bought from a retail partner, contact them directly about their return policies.
Q&A: Free Exchanges at Outer Wings
Q: Is there a time limit?
A: Yes. Exchanges must be started within 30 days of delivery.
Q: Is the exchange really free?
A: Yep — we’ll cover the return label and ship the new hat for free (U.S. orders only).
Q: Can I exchange for a different style or color?
A: Absolutely. As long as the hat is still in new, unworn condition, you can switch styles, sizes, or colors.
Q: When will the new hat ship out?
A: After we receive and inspect your return to confirm it hasn’t been worn or damaged.
