Free Exchanges, No Hassle — 30 Days to Make It Right

Sometimes a hat just isn't the right fit. Maybe it's too tall, too tight, or you'd prefer a different color. At Outer Wings, we want you to love the hat you wear, which is why we offer free exchanges on eligible hats purchased directly from OuterWings.com.

Free Hat Exchanges Within 30 Days

If your hat isn't quite right, contact us within 30 days of delivery and we'll help you exchange it for another available size, color, or style.

There is no $5 return-label fee for an eligible exchange. We'll provide a prepaid return shipping label and cover standard US shipping for your replacement hat.

Exchange Eligibility

• Contact us within 30 days of delivery.
• The original hat must be in new, unworn, and undamaged condition. Briefly trying it on for fit is fine.
• The hat must be free of stains, odors, makeup, pet hair, or other signs of wear.
• The replacement must be available in our inventory.
• One standard exchange is available per order.
• Custom and personalized hats are not eligible for standard exchanges.

How to Exchange Your Hat

1. Email info@outerwings.com with your order number.
2. Let us know which hat you'd like to exchange and what size, color, or style you'd prefer instead.
3. We'll confirm availability and provide return instructions and a prepaid shipping label.
4. Once we receive and inspect the original hat, we'll send your replacement.

What About Returns for Refunds?

Exchanges and refunds are handled differently. If you'd prefer to return an eligible hat for a refund rather than exchange it, our standard $5 return-label fee applies.

If your order arrived damaged, defective, or incorrect due to an error on our part, please contact us. We'll take care of the issue and cover the applicable shipping costs.

Questions About Hat Sizing?

Finding the right fit can be tricky, especially when comparing low-profile and mid-profile hats. We're happy to help you find the right option before you order.

Explore our Low Profile Hats or Richardson 115 Hats, or email us at info@outerwings.com for personalized sizing guidance.

Our goal is simple: help you find a hat you'll actually love wearing.