Free Exchanges, No Hassle — 30 Days to Make It Right
At Outer Wings, we understand that sometimes a hat simply is not the right fit. Whether the size feels off, the color looks different than expected, or another style would work better, eligible hats may be exchanged within 30 days of delivery.
Our goal is to make the exchange process straightforward while keeping our policy fair for everyone.
Our Exchange Policy
If you purchased your hat directly from OuterWings.com, you may request an exchange within 30 days of the delivery date.
To qualify for an exchange:
- The exchange must be requested within 30 days of delivery.
- The hat must be returned in new, unworn, and undamaged condition.
- The hat must be free of stains, odors, makeup, pet hair, or other signs of wear.
- Exchanges are subject to product availability.
- A flat $5 return-label fee applies to standard exchanges related to fit, size, color, style, or personal preference.
- Outer Wings will cover the cost of shipping the replacement hat to you within the United States.
Once we receive and inspect the original hat, we will ship the replacement item.
Outer Wings will cover all return shipping costs if the hat arrived damaged, defective, or incorrect due to an error on our part.
Common Reasons for an Exchange
You may request an exchange if:
- The hat is too tight or too loose.
- You need a different size.
- You prefer another available color.
- A different hat profile or style would fit better.
- The hat was not quite what you expected.
As long as the original hat remains in new, unused condition and the request is made within 30 days of delivery, we will help you find a better option.
How to Start an Exchange
Email us at info@outerwings.com with:
- Your order number
- The hat you are returning
- The size, color, or style you would like instead
We will respond with the return instructions and a return shipping label. A flat $5 return-label fee applies to standard exchanges.
After the original hat is received and confirmed to be new, unworn, and undamaged, we will ship your replacement.
Exchange requests cannot be accepted more than 30 days after the order was delivered.
Please note that this exchange policy applies only to purchases made directly through OuterWings.com. If you purchased your hat from a retail partner or another marketplace, contact that seller directly regarding its exchange policy.
Q&A: Exchanges at Outer Wings
Q: Is there a time limit for exchanges?
A: Yes. You must contact us to begin the exchange within 30 days of the date your order was delivered.
Q: Are exchanges free?
A: A flat $5 return-label fee applies to standard exchanges involving fit, size, color, style, or personal preference. Outer Wings will cover the cost of shipping the replacement hat to you within the United States.
Q: What if my hat arrived damaged or I received the wrong item?
A: Contact us at info@outerwings.com. If the hat arrived damaged, defective, or incorrect due to an error on our part, we will cover the return and replacement shipping costs.
Q: Can I exchange my hat for a different style, size, or color?
A: Yes, provided the requested item is available and the original hat is returned in new, unworn, and undamaged condition.
Q: When will my replacement hat ship?
A: Your replacement will ship after we receive and inspect the original hat. We must confirm that it remains in new, unworn, and undamaged condition before completing the exchange.
Q: Can I exchange a hat that I have worn?
A: No. Hats may be tried on briefly for fit, but they cannot show signs of wear or use. For quality and hygiene reasons, worn hats cannot be exchanged.
